How Does the Peach Escrow Work?
20-01-2026
Main Takeaways
- Peach Bitcoin is the easiest peer-to-peer (P2P) marketplaces, with best-in-class security measures and hyperactive support agents.
- The escrow service acts as a safeguard for funds involved in any pending transaction.
- The escrow mechanism is put in place to prevent incidents of theft or scam by adding another layer of trust.
Learn how the escrow service works on Peach Bitcoin and how it safeguards seller and buyer funds.
An escrow service is an arrangement in which a trusted third party handles the exchange of goods or assets between the transacting parties, ensuring safety and fair trading. Peach Bitcoin is a peer-to-peer trading market where you can safely trade Bitcoin in exchange for your local currency. Peach’s escrow service safeguards every transaction, giving traders peace of mind.
Once the buyer places an order, the seller send its bitcoin to the temporary address that is Peach escrow. The bitcoin will be held in guarantee until the transaction is successfully completed by the buyer.
How Does the Peach Bitcoin Escrow Service Work?
Step 1: Place your order
Place an order to buy or sell bitcoin. The bitcoin will be held by a multi-signature address between Peach Bitcoin and the seller temporarily until the buyer's operation is successfully completed.
Step 2: Coordinate in the chat
Start a conversation with the seller or buyer. When you are trading with a counterpart and there is the slightest doubt about the operation, we recommend that you use the chat to communicate with him/her. The chat history will be essential if there is a dispute with your counterpart and you make an appeal.
Step 3: Make the payment or release the bitcoin
If you are a buyer, make the payment and notify the seller that you completed the payment. Slide the "I made the payment" button to notify the seller that you made the payment. If you are a seller, wait for the buyer's payment confirmation before releasing the bitcoin.
Step 4: The transaction was successful or the trade partner was not responding
In most cases, when everything goes smoothly, the buyer pays and the seller releases the bitcoin, but what happens if the counterpart was not fair? In other words, the buyer did not transfer the money or the seller did not release the bitcoin after the buyer made the payment.
In these cases you need to open an appeal, click on the dispute button. Now is when the escrow service comes into play and this is why the bitcoin was temporarily held.
How Does the Peach Escrow Service Help Sellers?
If the bitcoin buyer did not make the payment, Peach's escrow service will give the seller the choice to get refunded or to publish the escrowed bitcoin to a new offer when the time for negotiation is over
How Does the Peach Escrow Service Help Buyers?
If the buyer made the payment but the seller did not release the bitcoin, the buyer can open an appeal to notify Peach's mediators service that the counterparty did not release the bitcoin. If you are the buyer, please provide as much evidence as you can, a receipt of payment, or screenshots of the conversation you had with the seller, and once our customer service confirms the payment is made, the bitcoin will be handed to the buyer after 30 days. This is because the escrow has an expiring multisig after 4320 blocks.
Remember, this situation is highly unlikely because a seller adopting an uncooperative strategy is guaranteed to not win anything, and lose his reputation. The escrow ensures that scammers have no way of profiting from the system.
Why Is the Escrow Service Important?
The escrow service protects Peach users from scammers. If a user tries to convince you to make a deal outside the Peach platform, ignore the suggestion and open an appeal. If you make a deal outside the platform we cannot protect you.
Imagine that you want to buy bitcoin and you find an offer at a competitive price but the seller seems new to the platform, with zero completed trades. How can you be sure that the seller will transfer the bitcoin to your wallet?
The escrow service aims to solve this type of situation, by holding the bitcoin in a transitory address, where the seller is no longer the only one in control. Peach also has its word to say. When there is no agreement and the counterpart opens an appeal, Peach customer service will analyze both the buyer's and the seller's stories. If the buyer wins the appeal, the bitcoin will be released to his wallet. However, if he loses the appeal, the bitcoin will go back at the seller’s disposition.
While the bitcoin is in the escrow, users can trade safely without the risk of losing money, whatever amount of money you trade.
Frequently Asked Questions About the Peach Escrow Service
What happens if, after making the payment, the seller does not answer and does not release the bitcoin?
The buyer can file an appeal if the seller is not responding to chat messages or not releasing the bitcoin. Our customer support team will evaluate the situation, contact both the parties and release the escrow to the fair party.
When an appeal is opened, how long will the funds be frozen?
The funds will be unblocked as soon as the dispute between the parties is resolved and this depends on the complexity of each case and the verification of the evidence provided by both parties. The waiting time can range from a couple of hours to days. Both parties have 24 hours to reply to the mediators and provide the demanded evidence.
What happens if the buyer marks the transaction as paid but the seller has not received the funds?
If the buyer marks the order as paid without actually making the payment, the seller can start a dispute and our customer support team ask the buyer a proof of payment within 24 hours. Then, the mediators will continue evaluating the proofs. Upon cancellation, the seller will be allowed a to receive the bitcoin back in the wallet, and to re-publish an offer right away.
We hope all you questions are answered. If not, don't hesitate to reach-out through Telegram or via email : hello@peachbitcoin.com.
January 26th, 2026